Delete your account
Request deletion of your game account and associated personal information. You can contact us without signing in or reinstalling the game.
TADAOGAME LTD, trading as TadaoGames · Updated
Send a deletion request
- Email support@tadaogames.com.
- Use the subject Smart Fool account deletion.
- Tell us you want to delete your account and its associated personal data. Include your player ID if known and the email linked to the account, if any.
This button opens your email app; it does not send a request automatically. If it does not open, copy the address above into your email service.
If you cannot access the account
You can still email us. Explain that you lost access, or do not know your player ID. We will ask only for the information needed to identify the account and verify ownership, including for accounts with no linked email. Do not send passwords, one-time login codes or full payment-card details.
The game is currently in testing and its in-app deletion process is still being verified. Email is the request route if that option is unavailable or does not complete.
What deletion covers
Our policy is to stop account access and hide the public profile after confirmation, and remove the account, profile, friend connections, personal files and associated personal gameplay information without undue delay, no later than 28 days after a valid request, except for the limited retention below.
Deletion removes access to saved progress, balances and items associated with the account. Uninstalling the game alone does not delete its cloud account. A deletion request does not automatically request a store refund.
Information that may remain
- Minimal settlement, currency, promotion and reward records needed for disputes or abuse prevention: up to 180 days after actual account deletion.
- Security and audit records: up to 12 calendar months after the event.
- Support and deletion-request correspondence: up to 12 calendar months after case closure.
- Necessary purchase, refund and accounting records: generally 6 years after the relevant financial year ends, or as otherwise required by law.
Specific legal obligations or claims may require a limited exception. Only information necessary for that purpose should be retained. Other players' results may remain without your identifiable profile.
Active-system deletion does not immediately overwrite all existing backups. The maximum backup lifetime and deletion after restoration are still being verified, so we cannot yet give an exact expiry date for every copy. We will explain the status of your request and any remaining retention that applies.
Other privacy requests
You may ask to delete particular information without closing the account. We will explain if it is necessary to keep a feature working. For data access, correction or other rights, use the same support address.
Read our Smart Fool Privacy Policy for full details of data use, retention and your rights.